Faulty products
Contact us by phone or email before returning anything. Faulty products returned within 30 days of purchase are replaced or refunded at our discretion, subject to inspection. We pay to send the replacement within Australia.
Ordered the wrong part?
- Contact us first, then return the item within 7 days of receiving it.
- It must be unopened and in re-sellable condition. Towbars, weight distribution hitches and wiring harnesses that have been fitted or used can't be returned.
- Credits exclude the original freight cost, and a restocking fee of up to 10% may apply.
Read our full returns policy
Will this fit my vehicle?
If you're not sure, call us on (03) 9631 7737 or email customer.support@australiantowspares.com.au with your vehicle's make, model and year.
When will my order ship?
Orders are processed within 1 to 3 business days, and you'll receive a tracking number by email once your order has shipped.
Do you ship to P.O. boxes or overseas?
We don't ship to P.O. boxes. We ship within Australia and to New Zealand only.
Can I return it if I ordered the wrong part?
Usually yes, if you contact us first and return it unopened and unfitted within 7 days. Credits exclude freight and a restocking fee may apply. See the Returns tab for details.
Do you offer installation?
For safety-critical parts like towbars and wiring, we recommend fitting by a qualified installer. If you have questions about fitting, call us on (03) 9631 7737.
